FAQ

Frequently Asked Questions

1. How long does shipping take?
Orders are processed within 1–3 business days. Delivery within South Africa usually takes 2–5 business days.

2. Do you offer free shipping?
Yes, free shipping applies to orders above the specified minimum amount shown at checkout.

3. Can I return a product?
Due to hygiene reasons, opened or used products cannot be returned. If your item arrives damaged or incorrect, please contact us within 48 hours.

4. Are your products natural?
Our products are carefully formulated using high-quality ingredients. Please refer to each product page for the full ingredient list.

5. Where are your products made?
Efsun Natural products are crafted in Türkiye.